Last updated: July 28, 2026
Purpose
This policy explains how cancellation, non-delivery and service issues are handled. The written quotation or invoice may include order-specific terms; it will control where it provides a more specific treatment.
Before work or commitment begins
If the client cancels before research, writing, outreach or a third-party commitment begins, the order may qualify for a full refund. Reasonable non-recoverable payment-processing or currency-conversion costs may be deducted where lawful and disclosed.
After work begins
The value of work already performed and funds already committed to a publisher, writer or other supplier are generally non-refundable. Any eligible unspent balance may be refunded or, with client agreement, applied as credit.
Publisher rejection before completion
If a publisher rejects a compliant request before publication, we may offer a comparable replacement, account credit or refund of the eligible unspent amount. The client is not required to accept a materially different replacement.
Non-delivery
If ProPosting cannot deliver the agreed service and no suitable replacement is accepted, the undelivered portion is eligible for refund. A partial order may be refunded proportionally based on the undelivered items.
Completed services
A service delivered substantially as agreed is not refundable solely because rankings, traffic, indexation, leads, conversions, authority metrics or revenue did not change. Exact URL preference, anchor preference or a later third-party edit is not a refund basis unless the delivered work materially failed the written scope.
Client-supplied problems
A refund may be unavailable where delivery fails because the client supplied an unlawful, misleading, inaccessible or materially changed destination; failed to provide required content or approval; demanded work outside the accepted scope; or caused a publisher rejection by violating disclosed rules.
Later removal or modification
Independent publishers may later edit, move, remove or change content. Any replacement period expressly stated in the invoice will be honored according to its conditions. Without a stated replacement period, permanent placement is not guaranteed.
Duplicate or incorrect payment
Contact us promptly if an invoice is paid twice or the wrong amount is sent. Once verified, an excess amount will be returned to the original payment source where possible. We may request information needed to verify the payer and transaction.
How to request a resolution
Email the company address shown on our Contact page with the invoice number, payer name, payment date, affected service or URL, reason and supporting evidence. We aim to acknowledge a complete request within three business days. Provider and bank processing times may apply after an approved refund is issued.
Chargebacks
Please contact us first so we can review the documented scope and delivery. This does not remove any lawful right to dispute a payment with the payment provider. We will provide the provider with relevant invoice, communication and delivery records when a dispute is opened.